3 Keys to Creating A Successful Leader during a Crisis

By Ian Klaes

Today, both caregivers and those working in assisted living facilities continue playing a pivotal role in helping the masses in the pandemic's aftermath. Their contribution to society is something that most people have come to appreciate since their work demands dedication, resilience, perseverance, and people skills.

Having said that, lets' look at how to become a successful leader in home care in such a situation. First of all, beyond expertise and experience in this line of trade, you need interpersonal and soft skills to become a successful leader. There is also a growing demand for supporting frontline workers in the face of the global health crisis, and caregivers at home with seniors are a part of these.

The implication here is that the ability to care for seniors' demands when times are difficult is an element that leaders cannot ignore. Also, the welfare of those caring for seniors at such a time is worth considering. So, a capable leader should have business competencies, clinical skills, and interpersonal or soft skills to guide their senior living facility towards success. On the other hand, empathy, strategic decision-making, and the ability to be customer-first oriented are the other critical leadership qualities.

As much as that is the case, there are must-have skills that home care leaders should possess.

Insight into A Healthcare Leadership Success Story

Temple Health in North Philadelphia stands out as a success story according to this survey. The facility takes a two-pronged approach to identify the essential skills for healthcare leaders. Allyson Saccomandi, the Director of Leadership and Organizational Development at the hospital, indicates that its dual focus on development and employee engagement yields a desirable outcome.

Frequent surveying of workers and sharing their findings with individual team leaders are part of the engagement approaches that the establishment uses. The next prong focuses on training employees in supervisory roles with potential for leadership development. By using this approach and the insights herein, Saccomandi and her team discover the leadership skills that promote success.

It also worth mentioning that a leader's job during a crisis includes;

•Keeping an organization financially, operationally, and relationally healthy to face the next day.
•Inspiring and motivating people to handle challenging responsibilities.
•Addressing the spiritual, physical, and emotional well-being of individuals.
•Making complex and tough decisions promptly.

Below are the three keys to creating a successful leader during a crisis.

Keys to Successful Leadership During A Crisis

1. Show Workers That You Care

Understand that your employees need to know that you value them and note that this is far more important than the pay they get. As such, during a crisis, your workers will, without doubt, need an assurance that you mind their welfare. In that case, a successful leader strives to ensure that employees feel safe and secure by affirming that their health and well-being are priorities.

2. Prioritize Regular Communication Networks

When unexpected or difficult times set in, effective communication is not an option. During a crisis, operating a senior care facility without direct communication channels with all workers opens the door for misinformation to spread fast. That, in turn, not only destroys the reputation of an establishment but can also derail daily operations in one way or another.

If your home care clientele is a rather large number, you should consider working with departments or smaller groups when disseminating information. You should also allow room for employees to express their uncertainties, concerns, family or work pressures, needs, even as you encourage them to ask questions. 

The reason is that workers may be reluctant to learn processes or be unfamiliar with new work procedures during a crisis. By expressing your willingness and flexibility to adapt, your employees will appreciate the gesture and will most probably follow suit without difficulties. Keeping things to yourself and trying to manage the situation without involving others during a crisis causes unnecessary anxiety. That suggests that employees and clients do not know what to expect and that the future is uncertain.

Also, overlooking the importance of effective communication at such a time means that you may lose your workers' trust, which will affect your operations as well. Establishing regular communication networks will ensure that everyone is on the same page regarding various issues affecting your entity during a crisis. When that happens, thriving in such an environment is possible, and it will ultimately make you a successful leader as well.

3. Engage Other Executives

No man is an island. That is especially true when there is a crisis. It simply suggests that you cannot afford to handle everything alone at such a time. Otherwise, you will compromise your operations and strain your relationship with individuals within your home care company. In that case, you need to have a conversation with your leadership team.

The discussion, in this case, should focus on encouraging other executives to rise to the challenges that your establishment is facing during a crisis. That way, your leadership team becomes an extension of you on matters concerning assuming the role of communicating your home care's status and crisis plans to employees.

Adopting a team approach allows all caregivers to feel part of your entity's future. Additionally, a crisis leaves your home care company in a position where each day presents new issues requiring your attention. So, if you are handling everything alone, you may suffer burnout at some point because the pressure is too much on such occasions.

Doing so also implies that everyone will be looking up to you to provide solutions even when options are limited or as you try to figure things out. Your leadership team is the extra help you need at such a time, and engaging each executive will attract success.


Job security and a conducive environment for working are part of every employee's priorities during a crisis. You also need to appreciate that your workers want your establishment to succeed at such a time. So, sharing your recovery plan and the steps you are taking to achieve that and thrive allows your workers to feel and become part of the success you realize.

Succeeding as a leader during a crisis depends on the approach you adopt, and the keys above can make that possible. If you need more information on keys to creating a successful leader during a crisis, contact us today!

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Tags: Business Development, Leadership