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"I went with Caring because
the ideas and goals they have
dovetail nicely with what
I am trying to achieve in my city.
"

David Burgess, Caring Senior Service of NE Columbus, OH 

 

The Caring Story

Helping Seniors Remain Home Since 1991

 

At 20 years old, founder and Chief Executive Officer Jeff Salter worked for a home health care company where he noticed that many seniors required help with daily tasks, and this was something the nurses and staff at the home health care company did not provide. Recognizing this gap in senior care, Jeff developed the concept for Caring Senior Service.

"I had been working at a home health company in Odessa, Texas when I noticed how the patients really enjoyed the time they got to spend with the caregivers," Salter says. "I knew there were plenty of seniors in the community who just needed help with basic things like meal preparation, errands and bathing."

Jeff opened his first office in 1991. By 1994 he had moved to McAllen, Texas and formed Caring Senior Service, expanding to Corpus Christi, the Coastal Bend and San Antonio. After opening his first office in 1991 Jeff spent over 10 years evolving his system. He expanded into new markets, each time testing the system. Jeff created a business model that allowed him to manage multiple locations over large distances. During the first ten years Jeff opened 7 locations in Texas and 1 in Arizona. 

In 2002, Jeff determined that the best way expand the business throughout the United States would be through franchising. He knew that the business model that allowed his success could be used by others to achieve more successes and reach more families, and, in turn, provide more high quality care to seniors in need, which has always been the #1 goal for Jeff and Caring.

 

Today with Ian Klaes, VP and co-owner, Jeff and Caring Senior Service operate approximately 60 locations in over 23 states. The system has evolved to include national background checks, refined interview techniques, first in class client assessments, regular supervisory visits, proprietary Tendio® software and a number of other advancements that allow us to serve more families each and every day.

Jeff and Ian still own and operate locations. This unique situation provides franchise owners in the Caring Senior Service System the reassurance that decisions made by management are based on what’s good for the business, not just the Franchisor. Every idea and concept is tested in their locations before it becomes part of the system. They lead a team at Caring Senior Service that is committed to helping franchise owners attain the freedom, independence, and personal satisfaction that comes from business ownership.

 

The Caring Story

 


Jeff Salter : Founder and CEO

Jeff Salter worked in a variety of fields in a number of locations before discovering a gap in the care of seniors. It led him to develop the concept for Caring Senior Service."I had been working at a home health company in Odessa, Texas when I noticed how the patients really enjoyed the time they got to spend with the caregivers," Salter says. "I knew there were plenty of seniors in the community who just needed help with basic things like meal preparation, errands and bathing."So Salter started his company in 1991. By 1994 he had moved to McAllen, Texas and formed Caring Senior Service, expanding it to Corpus Christi, the Coastal Bend and San Antonio."We're helping people maintain their quality of life in surroundings that are familiar and comfortable," Salter says. "If people have the ability to live on their own, just needing a little bit of help, why shouldn't they?"Caring Senior Service has expanded rapidly thanks to the quality care provided by its employees and its partners around the country. Caregivers are on call 24 hours a day, seven days a week to attend to the needs of their clients.Salter and Caring Senior Service are members of the National Private Duty Association as well as the North San Antonio Chamber of Commerce. Salter and his wife Catriona have two sons, Adam and Ewan.

Jeff with Hedgehog-730786-edited

Ian Klaes : Vice President

Ian is responsible for overseeing the Franchise department. Ian has worked in a diverse range of settings providing physical therapy; including hospitals, skilled nursing facilities, and sports medicine clinics. Ian opened the Caring Senior Service franchise in El Paso in 2005 with his wife Lisa. Ian was recruited to work with the senior management team at Caring Senior Service in early 2007, where his work has focused on business development and special projects before taking on leadership of the franchise division. He is a native Texan, born and raised in El Paso, TX. He earned his bachelors' degree at UTEP and UTMB at Galveston. He earned a Masters in Physical Therapy from UTMB in 1998. His experiences as franchise owner, corporate manager, and franchisor provide a wealth of knowledge.

Ian Mid

Meet The Team

Jeff-Salter
Jeff Salter
President and CEO
Ian-Klaes
Ian Klaes
Vice President
Benjamin-Cornu
Ben Cornu
Director of Special Projects
Senior women with a shocked expression and hands covering mouth-1
Jeff Salter
President and CEO

Franchise Versus Startup: What's Best for Me?

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