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Training, Support and More!

Becoming a Caring Senior Service franchisee means benefiting from the expertise and support of a national network of senior home care agencies. Each franchise owner gets training and support for the creation, launch and operation of their Caring Senior Service franchise.

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We Provide the System. You Plug In.

Caring Offers Unparalleled Support and Training for New Owners

Caring has a long history of leadership in the home care industry. We spent our first 10 years as a company developing a superior business model that focuses on high quality care and streamlined operations. Our intensive training program is based on decades of experience. We have been continually perfecting our home care success for over 26 years and can confidently say we provide the best care in the business. Our training gives you access to this knowledge and our support team helps you fulfill all your administrative requirements so you can start moving your business forward from Day 1!

Our franchise system includes streamlined office setup and staffing support with a service-focused central support team. You will also receive complete operations and marketing training with ongoing business support and advice. All of this provides you with the absolute best opportunity to develop a significant asset for you and your family while holding high potential to earn a significant income as you serve your local community.

How Will I Learn Everything I Need to Know?

Our core, initial training takes place over three weeks. The first two weeks of training are web-based and completed at your home or office. This is your pre-training process that will familiarize you with your home care market, our intranet, proprietary Tendio® software, and core operational systems. We will work alongside you to ensure your understanding and progress with bi-weekly webinars scheduled with our support team staff.

Your third week of training is hands-on and is hosted at our National Headquarters in San Antonio, TX. Throughout this expanded training week, you will learn how to implement all the major components of our Caring system from an operational and marketing perspective in your local market. But your learning never really stops as you then build YOUR team and implement YOUR local training systems for your office using the many Caring success tools.

What Happens When I Leave Training?

Upon leaving initial training, new franchise owners are enrolled in a 16-week Core Development Program that consists of weekly training calls. Each weekly call is highly focused on helping our owners implement the specific operational practices introduced in our initial training. The principles of the Core Development Program are guided by introducing you to our system to track your individual owner specific key performance indicators. We also provide on-site visits of corporate staff to be right there with you within your first 30 days of operation. In addition, each owner has full access to all quarterly training conferences designed to continually engage and reinforce franchise owners who are confidently following our unique Caring plan that has been especially developed for them.

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Marketing and Sales Support

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The marketing processes, taught at initial training, are reinforced with an added series of weekly sales coaching calls to help enable your tracking of your marketing plan implementation and celebrate successes. This added series of weekly sales coaching calls are open to each new owner or your Home Care Consultant who acts as your sales leader building relationships with key referral sources in your local market. Here is a sampling of what our Marketing & Sales Support delivers to every new owner:

  • Marketing tools that stand out and are easy to implement
  • Shared market research that provides clear targets and avoids trial and error approach of other home care brands
  • Individual office websites that help connect and interact with referral sources, clients, families, and caregivers
  • Individual, professionally maintained social media accounts
  • Onsite sales training
  • Ongoing marketing tips with timely and relevant information
  • Dedicated weekly one-on-one marketing coach
  • Tendio® software that acts as a market analysis and customer relationship management tool

Technology Support

Your entire Caring technology platform is also a major tool for your success. Here is a sampling of what our Technology Support will provide to you as you set up and open your new Caring office:

  • Full time dedicated support services staff for franchise owners and their staff
  • Tendio® software optimizes workflow and enhances service delivery by functioning as a Family/Client portal and providing real-time video conferencing, caregiver tracking, and a caregiver message center
  • Low cost VOIP phone systems
  • Internal social networking site connecting to company resources
  • Additional user-friendly software such as QuickBooks and Microsoft Office Suite are provided to every new franchise
  • Tendio® software has additional features for scheduling, billing, and payroll functions
  • Software enabled video tablets in the home of every client
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Request more information

Interested in becoming a Caring Senior Service franchisee?

Contact Scott Suryan, Director of Franchise Development.

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