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Caring Senior Service is Recognized as a 2020 World-Class Franchise®

By Caring News

Franchise Research Institute Franchisee Opinion Research

Caring Senior Service is Recognized as a 2020 World-Class Franchise®

By the Franchise Research Institute®


Caring Senior Service has received World-Class Franchise® certification from the Franchise Research Institute® for 2020.

The recognition comes after an independent franchisee validation survey conducted by the Franchise Research Institute, in which 100% of Caring Senior Service’s franchisees participated. The survey was designed to determine the quality of 10 key metrics crucial to franchisee success within the Caring Senior Service franchise system.

"Using confidential surveys to understand franchisee opinions is vital to building a successful franchise brand," said Jeff Johnson, CEO and Founder of the Franchise Research Institute. “Caring Senior Service relied upon our unbiased, third-party research to obtain honest feedback from their franchisees, in order to help maximize franchisee sales and profitability.” 

“Caring Senior Service understands that high scores from franchisees (when obtained inclusively and confidentially) are proof that they are consistently meeting or exceeding franchise owners’ expectations.  These ratings provide a scientific basis for continued improvement of the support provided to franchisees,” says Jeff Johnson Founder and CEO of the Franchise Research Institute.

The survey asked Caring Senior Service franchise owners to rate their franchisor through a series of questions in categories such as overall quality, growth potential, support, and communication.

Among the responses received from BrightStar Care franchisees:

  • 100% gave a positive rating to the overall quality of the franchisor.
  • 97% gave a positive score for the performance standards of the franchisor.
  • 100% gave a positive grade to the opportunity proved by the franchise.
  • 97% gave a positive rating of the franchise compared to local competition.
  • 97% gave a positive rating of the ongoing training and support provided.

"As an organization dedicated to 'always improving', achieving World-Class Franchise certification is a rewarding achievement. We strive to provide a high value to our franchisees and help them achieve their dreams. This certification shows that our hard work is appreciated by our franchisees and we look forward to working with them to improve our system and their investment."  --Jeff Salter, Founder & CEO of Caring Senior Service

Caring Senior Service franchise satisfaction results are available at:


About the Franchise Research Institute®:

The Franchise Research Institute is a research firm based in Lincoln, Nebraska. FRI is the original auditor of franchisee validation and does NOT sell leads or advertising. FRI’s World-Class Franchise® opportunities must demonstrate that they are endorsed by their franchise owners through FRI’s scientific, confidential, third-party surveys.

FRI specializes in the research process, data collection, and reporting of franchisee feedback. Most importantly, our team has firsthand experience as franchisees and working for franchisors. This experience and knowledge allow the team to contribute critical data to a franchisor based on the individual brand’s needs.

For more information contact: Jeff Johnson, CEO and Founder, Franchise Research Institute,

402.489.5205 or Jeff@FranSurvey.com.

Franchise Research Institute World-Class Franchise 2020

Tags: Caring Senior Service News, Awards